Clinic management system for AIA
We collaborated with business analysts from AIA HongKong office to design a system for process medical insurance with clinics.
Project time：2017.11-2017.12
The Background and Challenge
AIA HongKong intented to build a system for local clinics to manage the appointment booking and money transaction for AIA customer.
As members of AIA design center, we needed to deliver a conceptual solution for AIA HongKong.
Project scope
In this project，we designed for business process related to appointment booking，eligibility checking，pre-approve form and invoice management.
Requirement Analysis
Interview
We conducted user interviews in order to
- Understand how a doctor/nurse/operator/AIA works
- Understand how a clinic works
- Discover doctor and nurse’s motivation and needs in using AIA’s system
Storyboard
We mapped the user scenario with our findings and identified features/service the system should offer or issues to be discussed.
Solution
We delivered a deck of solution including interface design and process flow diagrams.
Example A: Appointment booking
we tried to make booking process efficient by displaying everything on one page.
Example B: Invoice management
User can browser and filter invoices from different status and sources.
My Role
In this project, I participated in following activities:
- Define the research framework and interview questions.
- Analysis business process and system requirements with business analysts.
- Design interface with AIA's own design languages